Return & Refund Policy 

At Yunekra, customer satisfaction is our top priority. We aim to deliver products of high quality and reliability. If you are not satisfied with your purchase, please review the following policy:

1. Return Eligibility

• Items must be returned within 14 days of delivery.

• Products must be unused, undamaged, and in their original packaging, including all accessories.

• Proof of purchase (order ID or receipt) must be provided.

2. Non-Returnable Items

• Clearance or sale items.

• Customized or engraved watches.

• Items damaged by misuse, accident, or negligence.

3. Refund Process
Once we receive your return, our team will inspect the product. If approved, refunds will be processed within 7–10 business days to your original payment method. Please note that banks or credit card issuers may take additional time to reflect the refund.

4. Return Shipping Costs
The customer is responsible for paying return shipping costs, unless the return is due to a manufacturing defect or incorrect item sent. We recommend using a trackable shipping service.

5. Defective or Wrong Item
If you receive a defective product or the wrong order, please contact us within 48 hours with photo evidence. We will arrange a replacement or full refund at no additional cost.

6. Late or Missing Refunds
If you have not received your refund within the stated period, please check with your bank or PayPal account. If the issue persists, contact us for assistance.

7. Exchanges
We only replace items if they are defective or damaged upon arrival. To request an exchange, please contact our support team before returning the product.

This Return & Refund Policy ensures fairness for both our customers and our business. By making a purchase, you agree to the terms outlined above.